Shipping & Returns
How LOZAVI produces, packs and ships your order — plus what to do if something needs to come back.
Lead Times
| Order Type | Production Time |
|---|---|
| Sample / stock items | [X] business days |
| Standard custom order | [X]–[X] business days |
| Large or complex order | Quoted per project |
[Admin note: replace the [X] figures with your real lead times. Edit this page in WordPress.]
Shipping Methods
- Express courier (DHL / FedEx / UPS) — 3–7 business days, door-to-door, best for samples and urgent orders
- Air freight — 5–10 days to major airports, cost-effective for mid-size shipments
- Sea freight — 20–40 days, lowest cost per unit for bulk orders
We ship from Shenzhen, China. Tracking numbers are sent the same day the goods leave our factory.
Trade Terms (Incoterms)
- EXW Shenzhen — you arrange pickup and export
- FOB Shenzhen — we handle export clearance and loading
- CIF / DDP — we ship to your port or door, duties included
Documents Provided
- Commercial Invoice & Packing List
- Certificate of Origin (Form E / FTA where applicable)
- Bill of Lading / Air Waybill
- RoHS / REACH compliance statements on request
Returns Policy
Stock items: returnable within [X] days of delivery if unused and in original packaging.
Custom orders: because each card or tag is printed and encoded to your specification, customized goods are non-returnable unless there is a manufacturing defect. In that case see our Warranty Policy — we will re-produce or refund.
Damaged in transit: photograph the outer carton before opening if possible, and notify us within [X] days so we can file a carrier claim on your behalf.