Warranty Policy
Every LOZAVI product is inspected before shipment. This policy explains what we cover, for how long, and how to make a claim.
Coverage Period
LOZAVI warrants products against defects in materials and workmanship under normal use for [X] months from the date of delivery.
[Admin note: replace [X] with your actual warranty period. Standard practice in the RFID industry is 12 months. Edit this page directly in WordPress.]
What We Cover
- Chips that fail to read or write under specified conditions
- Antenna breakage not caused by misuse (inlay delamination, broken coil)
- Manufacturing defects: delamination, misregistration, defective lamination
- Encoding errors attributable to LOZAVI (UID / EPC / data not matching the approved specification)
What Is Not Covered
- Damage from improper handling, bending, drilling or exposure beyond specified temperature / humidity
- Physical damage during transit where the carrier has already accepted liability
- Custom firmware or third-party system integration issues
- Normal cosmetic wear after delivery
How to Make a Claim
- Email info@lozavy.com with your order number and the product model code
- Attach photos or a short video showing the defect, plus the quantity affected
- We respond within 1 business day with a claim reference number
- After review, we ship replacements with your next order or refund the affected quantity
Spare Stock Policy
For any order above [X] pieces, LOZAVI includes [X]% spare units at no charge to cover printing or handling loss. This reduces downtime while waiting for replacement claims.
[Admin note: fill in your actual spare-unit threshold and percentage.]